Ordering

Once your order is successfully placed, you’ll receive a confirmation email.
If you haven’t received it, please reach out to our customer support team at info@melbournes-essence.com — we’re here to help!

At Melbourne’s Essence, we make checkout easy and secure. You can choose from the following payment methods:

• PayPal
• Credit Card (including Visa & MasterCard)
• American Express
• Apple Pay
• Google Pay
• Shop Pay

Your convenience is our priority.


We recommend checking your spam or junk folder first.

If you still can’t find it, please contact our customer support team at info@melbournes-essence.com — we’ll be happy to assist you further.

We recommend always checking the size chart available on each product page.

Still unsure? When in doubt, it's best to order one size up for a more comfortable fit.

If the size isn’t quite right, don’t worry — you can easily use our exchange service for a better fit.

If you’ve added a product to your cart but are experiencing issues at checkout, we recommend clearing your browser history:

  1. ‘History’ in the top right corner of your browser.
  2. ‘Clear History’.
  3. Refresh the page, add the product to your cart again, and retry the payment.

If the problem persists, feel free to contact us — we’re here to help!

At Melbourne’s Essence, your data is always protected. All personal information is transmitted securely via SSL encryption, ensuring it remains safe from unauthorized access.

✅ Privacy You Can Trust

We fully comply with all privacy laws and legal regulations. Your information is never shared with third parties without your explicit consent.

Shop with confidence — your safety comes first.

Shipping, Returns & Exchanges

Good News — Free Shipping Australia-Wide!

We offer complimentary shipping on all orders within Australia.

No hidden fees — just worry-free shopping and on-time delivery to your door.

We aim to get your order to you as quickly as possible.

• Processing time: 24 to 72 hours

• Estimated delivery: 5 to 10 business days

You’ll receive a tracking number as soon as your order is on its way!

Yes, You Can Track Your Order

To check your shipment status:

  1. Order Status page via the main menu
  2. Track & Trace code or order number

You’ll be able to view real-time updates for your delivery. Let us know if you need any help!

Hassle-Free 14-Day Returns

Changed your mind? No problem. You can return your product within 14 days of delivery — no explanation needed.

Just reach out to our customer service team at info@melbournes-essence.com, and we’ll guide you through the process.

Cancellations are possible within 24 hours of placing your order.

Please email us at info@melbournes-essence.com with your name, order number, and order date.

If your order has already been processed, you can still cancel by simply returning the package once it arrives.